This page tells you information about us and the legal terms and conditions (Terms) on which we provide Training Courses (Training Courses) which could include, the supply of training (Services) and/or the supply of learning tools provided in our on-line learning zone (Digital Content) listed on our website (Our Site) to the student named on the registration form (You).
These Terms will apply to any contract between us for the purchase of our Training Courses (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Training Courses from our site. Please note that before placing an order you will be asked to agree to these Terms.
Please click on the button marked “I Accept” next to these Terms on the registration form if you accept them. If you refuse to accept these Terms, you will not be able to order any Training Course from our site.
You should print a copy of these Terms for future reference.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order a Training Course please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 5th May 2023.
These Terms, and any Contract between us, are only in the English language.
1. Information about us
1.1 We are Eagle Education and Training Limited, company number 4605007 and registered address at 179 – 191 Borough High Street, London SE1 1HR
1.2 We operate the websites https://www.eagle-education.co.uk/ and http://moodle.eagle-education.co.uk/
1.3 To contact us, please see our Contact us page.
2. Use of our sites
2.1 Access to our sites is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our sites without notice (see below). We will not be liable if for any reason our sites are unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of our sites, or our entire sites, to users who have registered with us.
2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
2.4 Commentary and other materials posted on our site are provided without guarantees, conditions or warranties as to its accuracy and are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
2.5 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
3. How we use your personal information
3.1 We only use your personal information in accordance with our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read this, as it includes important terms which apply to you.
4. Purchase of Training Courses
4.1 You may only purchase Training Courses from our site if you are at least 18 years old.
4.2 We intend to rely upon these Terms in relation to the Contract between you and us. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Terms to be confirmed in writing.
4.3 As a consumer, you have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Advice about your legal rights is available from the Citizens’ Advice Bureau. For detailed information please visit the Citizens Advice website or call 03454 040506. Nothing in these Terms will affect these legal rights.
5. How the contract is formed between you and us
5.1 For the steps you need to take to purchase a subscription on our site, please visit the relevant course page and choose an option.
5.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
5.3 After you place an order, you will receive an Order Confirmation e-mail from us acknowledging that we have received your order. The Order Confirmation email will advise you whether your Training Course includes Services Only or Services and access to Digital Content. The Order Confirmation email allows you to check and amend any errors before we accept your order. Please take the time to read and check your order at each stage of the order process. Our acceptance of your order will take place as described in clause 5.4.
5.4 We will confirm our acceptance of your order to you by sending you an e-mail (Registration Confirmation). The Contract between us will only be formed when we send you the Registration Confirmation.
6. Our right to vary these terms
6.1 We may revise these Terms from time to time in the following circumstances:
- changes in how we accept payment from you; and
- changes in relevant laws and regulatory requirements.
6.2 Every time you order a Training Course from us, the Terms in force at that time will apply to the Contract between you and us.
6.3 Whenever we revise these Terms in accordance with this clause 6, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the top of this page.
7. Your cancellation and refund rights
7.1 You have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 during the period as set out in this clause 7. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to proceed with your Training Course, use our Service or access our Digital Content, you can notify us of your decision to cancel your subscription and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from Citizens’ Advice Bureau (see clause 4.3 above).
7.2 Your legal right to cancel a Contract starts from the date of the Registration Confirmation, which is when the Contract between us is made. You have a period of 14 (fourteen) days from this date in which you may cancel your subscription.
7.3 You will receive a full refund of the subscription fees you have paid if you cancel in the 14 day period stated in 7.2 however if you cancel within this period after we have started supplying Services to you then you must pay us for the Services provided up until the time within this period you told us you wanted to cancel.
7.4 If you wish to cancel your subscription in the cancellation period stated in 7.2 the easiest way to do so is online through your online account. Alternatively you can e-mail us at info@eagle-education.co.uk or by writing to us at:
Unit 2, The Business Centre
Molly Millars Lane
Wokingham
Berkshire
RG41 2QZ.
7.5 A model cancellation form is available at the end of these Terms & Conditions although you are not required to use it. You may wish to keep a copy of your cancellation notification for your own records.. We will acknowledge receipt of your cancellation by email when we receive it.
7.6 We will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation as described in this clause 7.
7.7 We will refund you or your employer on the credit card or debit card used by you or your employer to pay.
7.8 As a consumer, you will always have legal rights in relation to Services that are not carried out with reasonable care and skill. These legal rights are not affected by the cancellation policy in this clause 7 or these Terms. Advice about your legal rights is available from Citizens’ Advice Bureau (see clause 4.3 above).
7.9 Your subscription will automatically renew at the end of the subscription term for the same period for which you originally subscribed. If you wish to cancel your subscription you may do so at any time using the methods stated at clause 7.2 above. If you notify us that you wish to cancel but it is outside the 14 day period stated in 7.2 then your subscription will continue until the end of your current subscription period and you will not receive a refund of the subscription fees for such period.
7.10 If payment fails a notification email is sent to the student. We will then automatically retry payment 5 times across the course of 7 days. Access to your online content will be put on hold during this period, until a payment is made. As soon as payment is received the course will be made active again. If all payments fail across this 7 day period your subscription will be cancelled.
8. Providing services and digital content
8.1 We will supply the Services and Digital Content to you as set out in the Order Confirmation or Registration Confirmation.
8.2 We will make every effort to complete the Services on time. However, there may be delays due to an Event Outside Our Control as defined in clause 13.2 below. If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms then we will contact you as soon as reasonably possible to notify you and our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our performance of Services to you, we will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.
8.3 Under this contract Services and Digital Content will only be provided to the person named on the Course Registration Form and confirmed in the Order Services are non-transferable. The Services and Digital Content cannot be transferred between employees. You agree that Services will only be provided to help you achieve the subjects applicable to the Training Course you have purchased.
8.4 We cannot guarantee that Digital Content will be suitable for every user. We accept no liability for technical failures.
8.5 You will need the following to participate in one of our Training Courses: Access to a PC or laptop; the ability to connect to the internet via a broadband connection and a calculator – please note that some professional bodies specify the requirements for calculators and you will need to check this.
8.6 Your web browser may have active pop-up blockers to suppress unwanted advertising. Similarly, you may be behind a content-blocking device such as a firewall. It may be necessary to reconfigure or disable these. If you are accessing the learning platform from work or in a public place you may have to contact the system administrator to do this. It is your responsibility to ensure that eagle-education.co.uk is added to your safe domain list.
8.7 Computer equipment and internet access cost are not included in your subscription fees and are your responsibility.
8.8 You must not share any online content with nor make your online passwords available to any third parties including other students. We reserve the right to terminate access to your online account in these circumstances or where we detect any suspicious or unusual activity related to your account.
9. Intellectual property rights
9.1 Intellectual Property Rights to all Digital Content and other material provided as part of the Services is owned by us or our licensors and shall remain vested in us or our licensors. No Intellectual Property Rights are transferred to you.
9.2 All our rights reserved. No part of our Digital Content or other material provided as part of the Services may be reproduced, copied, modified, loaned, and reverse engineered to create works based on the whole or any part of the Digital Content or other material provided as part of the Services. You agree to use the Services and Digital Content for your own personal use.
10. Subscription fees for Training Courses
10.1 We offer access to our Training Courses on a subscription basis and details of the subscription options are provided on our Site. The subscription fees applicable for each subscription period will be as quoted on our Site from time to We take all reasonable care to ensure that the subscription fees are correct at the time when the relevant information was entered onto the system. However if we discover an error in the subscription fees paid, please see clause 10.4 for what happens in this event.
10.2 Subscription fees for our Training Courses may change from time to time, but changes will not affect any order which we have confirmed with a Registration Confirmation
10.3 The subscription fees include VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.
10.4 It is always possible that, despite our reasonable efforts, some subscription fees on our site may be incorrect. If we discover an error in the subscription fees after you have subscribed we will inform you in writing to advise you of this error and we will give you the option of continuing your subscription at the correct price or cancelling your subscription. We will not process your subscription until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the subscription as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a pricing error, we do not have to provide the Training Course to you at the incorrect (lower) price.
10.5 You can switch your subscription plan at any time (i.e. from monthly to quarterly, etc.). However, the change will not take effect until the end of the billing cycle of your current subscription plan.
11. How to pay
11.1 You can pay for a Training Course online using a debit card or credit card. We will email you with a payment link and invoice for the Training Course. Once payment has been made, we will email the Registration Confirmation to you, and the contract between you and us based on these Terms comes into existence. You will not be given access to the Training Course until you have made payment.
11.2 If you have registered for a yearly subscription, there will be an option for your employer to pay for the Training Course. Where your employer is paying for your Training Course then select the employer payment option when submitting your registration form. We can discuss the account with your employer, including but not limited to the financial status of the account.
11.3 If you have registered for a yearly subscription and you have selected the option for your employer to pay for your Training Course, we will contact your employer using the details you provided in your registration form. Your employer can pay for the Training Course by credit card or debit card only. Once payment has been made, we will email the Registration Confirmation to you, and the contract between you, your employer and us based on these Terms comes into existence. You will not get access to your Training Course until payment is made by your employer.
12. Our liability
12.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
12.2 We only supply the Training Course for domestic and private use. You agree not to use the Training Course for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12.3 We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
- any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
- breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
- breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
- defective goods under the Consumer Protection Act
13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 13.2.
13.2 An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
14. Communications between us
14.1 When we refer, in these Terms, to “in writing”, this will include e-mail.
14.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by e-mail to info@eagle-education.co.uk or by pre-paid post to:
Eagle Education and Training Limited
Unit 2, The Business Centre
Molly Millars Lane
Wokingham
Berkshire
RG41 2QZ.
We will confirm receipt of this by contacting you in writing, normally by e-mail.
14.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.
15. Other important terms
15.1 Under this contract we will cease to provide Services and Digital Content for your Training Course once your subscription has ended.
15.2 An assessment (examination) service does not form part of your Training This service needs to be purchased separately from AAT/ACCA/CIMA Examination Venues and a separate contract will be formed between you and them.
15.3 We will not be liable or responsible for any failure of services or duties provided by the AAT/ACCA/CIMA or AAT/ACCA/CIMA Examination Venues.
15.4 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
15.5 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
15.6 This contract is between you and us. Except as otherwise stated in these Terms, no other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.
15.7 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.8 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
15.9 Please note that these Terms are governed by English law. This means a Contract for the purchase of Goods through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
15.10 When you register as a student of the professional bookkeeping or accountancy membership body, you are bound by professional ethics which require you to behave professionally and ethically at all times.
15.11 We reserve the right to cancel this contract and withdraw our obligations under these terms if you breach our terms and conditions and policies.
16. Complaints policy
If you have any problems with Eagle Education, and would like to make a complaint, please see our complaints policy.
17. AAT Syllabus
If you have an active AAT AQ2016 subscription, this will automatically be transferred onto a Q2022 subscription, and your learning content in your moodle account will be updated to the Q2022 syllabus content. This transfer will take place on Tuesday 3rd October 2023. Clauses 7.2 and 7.9 will apply.
Model Cancellation Form
(Copy and paste this text, with your information, into an email titled “Cancellation” and send to info@eagle-education.co.uk. Only do this if you wish to withdraw from the contract. You can also print this and send to the address below.)
To:
Eagle Education and Training Limited
Unit 2, The Business Centre
Molly Millars Lane
Wokingham
Berkshire
RG41 2QZ.
E-mail: info@eagle-education.co.uk
I hereby give notice that I cancel my contract of sale for the supply of the following service:
Ordered on:
Name of customer:
Address of customer:
Signature of customer (only if this form is notified on paper):
Date: